• All services must be prepaid at the time of booking. This ensures your appointment is locked in and allows us to maintain a seamless client experience.

• Appointments are only considered confirmed once full payment is received and the first-time client intake form is completed (if applicable).

• We will cancel any incomplete bookings. We made sure to clearly communicate this on the native booking page. This means that First Time Clients who fail to complete the intake form during scheduling will have their appointment cancelled and fully refunded. Reason? We like to be fully prepared prior to meeting you in person for your service; in addition to the expectation that clients read and understand what we expect of them. We service men with various hair, skin and scalp needs and conditions, so this thorough consultation process is to eliminate any surprises for what you need on the day of service, our intake form prepares Darius in advance with knowledge about you, your hair goals, and past experiences to avoid to provide you with the best possible service.

• All clients must check in upon arrival using the provided check-in link from your confirmation email. We will also send this check-in link on the day of your appointment as a reminder.

• Please check in whether you are early, on time, running late, or unable to make it.

• Failure to check in may result in your appointment being forfeited.

• A 10 minute grace period is provided for the client and professional barber on any given service. Past 10 minutes — 12 minutes max — it is not unreasonable to forgo the service without refund/appointment payment transfer, or to make accommodations for a style that can be completed in the remaining time. Keep in mind, we don’t charge late fee’s, therefore, this is how we are able to meet in the middle. The details of this can be discussed in person for clarity.

• Upon arrival and the start of service, it is a reasonable expectation to limit phone usage while in the chair. This is a professional and courtesy standard for both Darius and the client.

• All payments are non-refundable and non-transferable within 24 hours of your appointment. This means that within 24 of your appointment start time, your appointment or the prepayment for that appointment cannot be moved to another day and time. Before the 24 hour start time mark, you are welcomed to reschedule a max of 2x per appointment booked.

• We require that all clients keep rescheduling to a minimum (maximum of 2 times per appointment).

• Cancellations or changes must be made at least 24 hours before the scheduled appointment to avoid forfeiting the payment.

• Missed appointments are considered a no-show and cannot be rescheduled using the existing retainer/pre-payment.

• Services exceeding 60+ days since your last visit qualify as a Transformation Service or a Re-Establishment Service due to the added time it may take to complete your service. —If this applies to you, we will notify you to adjust your reservation and pricing accordingly.

• Preferred Clients are our longest tenured clients of 4+ years. Clients who fall into this category get our lowest tiered pricing amongst other things.

• Returning Clients are our intermediary clients. You’re considered a Returning Client if your first visit to the PFL was in the year 2023 or after, and you're now coming for your second appointment or beyond.

• First Time Clients are those who have never been to the PFL before.
  You’ll receive an introductory price for your first visit to mark the beginning of your experience with our exclusive barbering services.

• If there’s a discrepancy in your selected service and there’s a refusal to update the service category, the appointment will likely result in a cancellation.

• Darius is always in charge of tier changes and upgrades. Usually, theres a $250 or $500 payment requirement to drop you to our lowest (preferred client) pricing tier if you don’t have the qualified tenure. The benefit of our lowest (preferred client) pricing tier is that you are able to save around $360 annually in comparison to our (returning client) pricing tier. So if you plan on being a long term client, this tier upgrade may be an option for you.

• We value clear and timely communication. Please respond to intake form requests, and follow-up messages promptly.

• Our barbering practitioner and Client Experience Manager are not required to chase down responses. A lack of communication may result in cancellation.

• As a standard of professionalism, we ask the same level of courtesy from clients that we aim to provide. How we speak and handle one another will always be with care.

• We reserve the right to refuse service to anyone who fails to comply with our practical terms and conditions, demonstrates disrespectful language/conduct, or creates a disruptive and unpleasant experience for our team. We are a no non-sense business who wants to make your barbershop experience a memorable one. We are here to guide you along the way to make sure you are in right standing!

• It is required that First Time Clients complete this intake form within the first 24 hours of scheduling and prepaying. (https://tally.so/r/3q6LDg) — Otherwise, your appointment will be cancelled. We’ve done everything possible to be clear about this. This is to ensure that Darius is prepared for your appointment completely. Our Client Experience Manager will touch base with you to see that this gets done in a timely manner.

• When we reach out to you regarding your appointment, please aim to be responsive. We are not obligated to chase down responses. A lack of communication will lead to your appointment being cancelled.

• As a First Time Client since our process is new to you, let us guide and lead you in how we do business. Relax and follow our lead and instructions.