Frequently Asked Questions ↓
1. Do you service kids?
We only service well mannered boys ages 7+. Please schedule under our introductory First Time Client 30 minute session and each following appointment will be at a reduced rate.
2. What are your business hours?
Business hours fluctuate since we are a private barber practice, so it’s best to view our calendar online for appointment date accuracy. However, we currently operate 4 to 5 days a week. For further questions about time availability outside of what you may see on our calendar, please text our Client Experience Manager at 833-633-4408.
Our address is 14005 Research Blvd Suite 1200, Austin, Texas 78717. Our barbershop is private and requires our access for you to get in the building. We are unable to accommodate walk-ins due to our high demand appointment based schedule.
3. Can I bring a guest with me to my appointment?
Unless you need physical accommodations, extra guests are not allowed unless prior approval is given directly from our Client Experience Manager.
4. What if I am unable to make it to my scheduled time?
Haircut reservations must be canceled or rescheduled within 24 hours of your service start time. Otherwise, your prepayment becomes non-refundable and non-transferable. For example, if your haircut reservation is scheduled for 11AM tomorrow, a cancellation (full refund) or rescheduling option has to be made by 11AM on the dot today to avoid a forfeited payment. This is strictly enforced.)
To be clear, any appointment cancellation made before the 24 hour mark is fully refundable.
5. How to become a preferred client?
Since our preferred clients receive preferred pricing (lowest pricing tier) due to their long-term loyalty, we offer a buy-in program for first time and returning clients starting at $250 USD (2 payments) and $500 USD (1 payment). This gives First Time Clients and Returning Clients a chance to buy their way into the lowest pricing tier offered here at the PFL with potential annual savings of $360USD for a lifetime. For more detailed info on this, text our Client Experience Manager at 833-633-4408.
6. What’s the best way to get in contact?
We have various communication channels. By text, by phone (follow the prompts) at 833-633-4408, or by email at premiumfadeleague@gmail.com — Our standard and your expectation should always include receiving a timely response.
7. Why are First Time Client services more in price?
Our goal is to introduce you to a better barbershop experience. In addition to our barbering (skill) experience, operational efficiency and lauded clientele list, we view it as an honor to have you invest in this better experience for the first time.
8. How punctual are you?
Our view of punctuality used to be overly strict, but we’ve lightened the pressure in that area. A courtesy 10 minute grace period is expected from the client and the barber. This doesn’t mean being purposefully late because we value the responsibility of honoring time. Although we are diligent in starting on the dot, in case we don’t, starting on your service no later than 10 minutes of your scheduled time is something we are serious about. The purpose of scheduling a haircut reservation, as some would consider an appointment, is to solidify and guarantee your space within a schedule.
9. What to do upon arrival?
Since we are a private barbering practice, please follow our protocol for check-in. On the day of your appointment, our Client Experience Manager will send you a link to check in online. Once you have completed the online check-in, please wait in your car.
You will receive a text message from Darius no later than 10 minutes after your reservation start time, notifying you that Darius is ready to begin your service. At that time, please head to the front door, where Darius will personally let you in and greet you. Please do not enter the building until Darius has allowed you in.
10. Why do I have to prepay before my service?
Since we are a private barbering practice and operate by reservations only, prepayments increase our clients commitment to honoring their scheduled time. Last minute cancellations and no-shows impacts our business greatly.
Similar to how clients don’t want their professional cancelling on them at the last minute without some sort of compensation or accountability, we hold that same standard with our clientele. One thing you can count on is The Premium Fade League being the most professional, reliable and honest barbershop you’ll ever experience. We take pride in being an exceptional business for you to patronize.