Frequently Asked Questions
Do you service kids?
We only service well mannered boys ages 7+. Please schedule under our introductory First Time Client 30 minute session and each following appointment will be at a reduced rate.
What are your business hours?
Business hours fluctuate since we are a private barber practice, so it’s best to view our calendar online for appointment date accuracy. However, we currently operate 4 to 5 days a week. For further questions about time availability outside of what you may see on our calendar, please text our Client Experience Manager at 833-633-4408.
Our address is 14005 Research Blvd Suite 1200, Austin, Texas 78717
Can i bring a guest with me to my appointment?
Unless you need physical accommodations, extra guests (women and children) are not allowed to accompany inside the barber studio unless prior approval is given directly from our Client Experience Manager.
What if I am unable to make it to my appointment?
Appointments must be canceled or rescheduled within 24 hours of your service start time. Otherwise, your payment becomes non-refundable and non-transferable. For example, if your appointment start time is 11AM tomorrow, a cancellation (full refund) or rescheduling option has to be made by 11AM on the dot today to avoid a forfeited payment. This is strictly enforced.
How to become a preferred client?
Since our preferred clients receive preferred pricing (lowest pricing tier) due to their long-term loyalty, we offer a buy-in program for first time and returning clients starting at $250USD (2 payments) and $500USD (1 payment). This gives First Time Clients and Returning Clients a chance to buy their way into the lowest pricing tier offered here at the PFL with potential annual savings of $360USD for a lifetime. For more detailed info on this, text our Client Experience Manager at 833-633-4408.
Why are first time client services more in price?
Our goal is to introduce you to a better barbershop experience. In addition to our barbering (skill) experience, operational efficiency and lauded clientele list, we view it as an honor to have you invest in this better experience for the first time.
How punctual are you?
Our view of punctuality used to be overly strict, but we’ve lightened the pressure in that area. A courtesy 10 minute grace period is expected from the client and the barber. This doesn’t mean being purposefully late because we value the responsibility of honoring time. Although we are diligent in starting on the dot, in case we don’t, starting on your service within 10 minutes of your scheduled time is something we’ve mastered.
What to do upon arrival?
Since we’re in a private studio, our protocol is to hang out in your car once your arrive. When Darius is ready to begin your service, you’ll receive an automatic text to head to the front door to be let in and greeted by Darius personally.
What can I expect from the shop vibe?
Jazz, upbeat lo-fi tunes or neo-soul music sets our ambiance. You have the choice for a quiet appointment or to engage in a light conversation. You’ll notify us of your preference during booking and we will honor that. If things change, we’re able to adjust to honor your preference.